Our Returns Policy forms part of, and must be read in conjunction with, our [Website Terms and Conditions]. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns Policy does not affect your statutory rights.
NO REFUND FOR ITEMS ON SALE
All sales items or discounted items are final unless an item is proven to be damaged or faulty.
DAMAGED OR FAULTY PRODUCTS
Please check all goods on delivery and contact us immediately if items are damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Once you place your order, you will receive an email confirming acceptance and confirmation of your order and your invoice. It is your responsibility to review the details of your order and notify us of any changes.
We will send you an email or SMS to confirm time on delivery day
We take care to pack your products carefully so that they won’t get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know on the day of receiving them in the mail.
We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either:
- send a replacement to you; or
- provide you with a refund.
Please see details below on how to organise a return.
HOW TO RETURN PRODUCTS
To return an incorrect, faulty or damaged product, please follow the simple steps below:
- To let us know the issue and that you would like to arrange a product return. We will advise the best address for you to send the products to. Contact us via anna@greenalmondfoods.com.au.